ITIL Standards

THE STANDARD IN SERVICE DELIVERY.


We use standard operating procedures to surprise and delight you.

Oracom uses industry standard frameworks and methodologies for its service delivery, such as ITIL and ITSM, in areas such as performance, availability, continuity, capacity, security, alerting, incidents, problem management, and more. You can feel comfortable that we’ve got everything handled just the way you want.

FOCUSING ON WHAT MATTERS.

People first.
ITIL is designed to put the focus on the customers and user experience rather than on the technology. You can trust us to take care of what matters most.

PROVEN PROCESSES.

We’ve got it down pat.
By adopting standards that are proven to work, Oracom easily delivers services consistently to the agreed service levels, efficiently and effectively. We can restore service faster, reduce downtime and disruption.

IMPROVED SERVICE.

The numbers tell the story.
ITIL best-practices have been proven in the workplace, and we don’t fix what isn’t broken. Studies show that ITIL processes can yield:

(1) Reduced support costs by up to 30%
(2) Increased incidents fixed at first call by up to 60%
(3) Reduction in cycle time for projects and changes by 30% to 50%